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HumanWare Limited Warranty Policy

Who is covered:

This warranty is extended only to the original end-use purchaser or the person receiving the product as a gift, and shall not be extended to any other person or transferee.

What is covered/For how long:

Unless a different warranty period is stated on the invoice provided with your HumanWare product, for a period of 1 year (2 years for SmartView products & Braillant products) [2 years for braille products in Singapore] from the date of retail purchase by the original end-use purchaser, Humanware Australia PTY LTD warrants that this product, when delivered to you in new condition, in original packaging, from HumanWare or a HumanWare authorised reseller and used in normal conditions, is free from any defects in manufacturing, materials and workmanship.

What is not covered:

This warranty does not cover defects resulting from improper or unreasonable use or maintenance; failure to follow operating instructions; accident; improper installation; improper connection with any peripheral devices; disaster; spillage; misuse; abuse or modifications to the equipment; excess moisture; insects; lightning; acts of God; external electrical fault; power surges; connections to improper voltage supply; unauthorized alteration or modification of original condition; damages caused by inadequate packing or shipping procedures; loss of, damage to or corruption of stored data; damages caused by use with non-HumanWare products; product that requires modification or adaptation to enable it to operate in any country other than the country for which it was designed, manufactured, approved and/or authorised, or repair of products damaged by these modifications; and products purchased from unauthorised dealers.

What we will do:

During the warranty period, we will, at our sole option, repair or replace (using new or refurbished replacement parts) any defective parts within a reasonable period of time and free of charge.

What we will not do:

Pay shipping, insurance or transportation charges from you to us, or any import fees, duties and taxes.

What you must do to obtain Limited Warranty Service:

Return product, with proof of purchase from Humanware Australia PTY LTD or an authorised HumanWare reseller using the following procedures:

1. Contact the HumanWare Australia PTY LTD organisation or authorised reseller in your country/region for specific return and shipping instructions

2. Label and ship the product, freight prepaid, to the address provided by the HumanWare organization in your country

Other conditions:

THE PROVISIONS OF THIS LIMITED WARRANTY ARE IN LIEU OF ANY OTHER WARRANTY, WHETHER EXPRESSED OR IMPLIED, WRITTEN OR ORAL, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. HUMANWARE’S MAXIMUM LIABILITY SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID BY YOU FOR THE PRODUCT. IN NO EVENT SHALL HUMANWARE BE LIABLE FOR LOSS OF, DAMAGE TO OR CORRUPTION OF STORED DATA, OR FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES HOWSOEVER CAUSED INCLUDING WITHOUT LIMITATION THE REPLACEMENT OF EQUIPMENT AND PROPERTY, AND ANY COSTS OF RECOVERING, PROGRAMMING OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH YOUR HUMANWARE PRODUCT.

This warranty is void if the label bearing the serial number has been removed or defaced.

Other legal rights:

This limited warranty gives you specific legal rights, and you also may have other rights that vary from state to state or country to country. Some places do not allow limitations on implied warranties or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

Extended Service Contracts

HumanWare recognizes the important role assistive technology has in the everyday lives of our users and believes that proper maintenance is key to achieving optimal functionality and reliability of our products.

An Extended Service Contract can be purchased during the first 30 days after purchase, within the period of the original warranty. It is an “extension” of the original warranty and is effective the day the original warranty expires. An Extended Service Contract can be purchased for one or two years, depending on the specific product or region from where it was purchased.

The extended warranty agreement covers the replacement or repair of all defective parts (except batteries), labour and return freight charges. It also includes an annual clean and calibration for braille products. Customers are responsible for freight charges from customer’s location to HumanWare’s facility.

General Notes:

On-site service calls are not included.

The Extended Service Contract Does not cover goods in transit that are despatched with insufficient packing – original packaging is mandatory.

Extended Service Contracts must be paid for in full before claiming.

If HumanWare is unable to repair the equipment due to unavoidable causes, such as an original manufacturer’s inability to provide service parts, the unused portion of the purchase price of the Extended Service Contract will be refunded to you.

If your product is capable of storing software programs, data and other information, you should protect its contents against possible operational failures. Before you ship your product for warranty service it is your responsibility to keep a separate backup copy of the contents. THE CONTENTS OF YOUR PRODUCT MAY BE DELETED AND THE STORAGE MEDIA REFORMATTED IN THE COURSE OF REPAIR SERVICE. Recovery and reinstallation of software programs and user data are not covered under this warranty.

Contact HumanWare or an authorised HumanWare reseller in your country for a quotation on an extended warranty for your choice of HumanWare product.