COVID-19 Update by HumanWare

March 25, 2020

Dear HumanWare Family,

We continue to closely monitor the COVID-19 situation and would like to give you more information on the measures we are putting in place to make all our lives a bit easier in these challenging times.

Our services remain operational!

Being always here for our customers remains our top priority, therefore we are still here to serve you and assist you whenever and however necessary to the best of our abilities while still ensuring the safety and well-being of our team members. We are here for you through our distributor network, our partners and our website. Our customer service team is still available to help you with any queries. Our technical support service is also still functioning to address any technical assistance and repair needs. We have made provisions in advance to have the necessary supply of products.

HumanWare Live Webinar Series, to assist and communicate with you live!

Assisting you while schools around the world are closed and many people are working remotely is very important to us. Enter HumanWare Live! – An online, live webinar series that takes place every week to talk about how to use our Blindness and Low vision Products and where our team members answer all your questions. Our HumanWare Live Webinar Series is off to a fantastic start with many participants and we can’t wait to hear your feedback! Click here to consult the calendar of our series.

Our new HumanWare Buddy App, to help you learn, teach and interact with each of our products!

Yesterday we launched our new HumanWare Buddy App that will help you find your way around HumanWare products. The HumanWare Buddy App has something to offer to all its users from TVIs and teachers to parents. It includes comprehensive training and resource materials that can often be difficult to locate by compiling them and making them available in one simple portal. Click here to download HumanWare Buddy App on the App Store.

Free Shipping to make things a little bit easier for you!

During this difficult time where most of us are working or studying from home, should you decide to make an online purchase, as a small gesture of support, we have decided to offer free shipping on all online sales made on our website in all zones, starting now and until further notice.

We will continue to try to find ways to best support our customers and to monitor and respond to the COVID-19 situation on a daily basis by putting in place all the necessary precautions. Our thoughts go out to all those affected by the COVID-19 situation, either directly or indirectly.

Thank you for your support and please, feel free to share with us your thoughts on how HumanWare can help you, we are here to listen!

Stay healthy and safe.



Bruce Miles
President – HumanWare