{"id":2811,"date":"2024-07-04T16:24:11","date_gmt":"2024-07-04T20:24:11","guid":{"rendered":"https:\/\/www.humanware.com\/home\/politique-de-retour\/"},"modified":"2025-03-21T12:27:59","modified_gmt":"2025-03-21T16:27:59","slug":"return_policy","status":"publish","type":"page","link":"https:\/\/www.humanware.com\/fr\/home\/return_policy\/","title":{"rendered":"Politique de retour"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2811\" class=\"elementor elementor-2811 elementor-835\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aa05f77 e-flex e-con-boxed e-con e-parent\" data-id=\"aa05f77\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2c93dc5 leadership-team  e-con-full e-flex e-con e-child\" data-id=\"2c93dc5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f1510b4 elementor-widget elementor-widget-heading\" data-id=\"f1510b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Politique de retour 30 jours<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e70764c elementor-widget elementor-widget-text-editor\" data-id=\"e70764c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si pour une raison quelconque vous n&rsquo;\u00eates pas satisfait d&rsquo;un produit, vous pouvez demander de le retourner par le biais de notre Service \u00e0 la Client\u00e8le au num\u00e9ro 1-800-722-3393, et ce dans un d\u00e9lai de 30 jours de la date de r\u00e9ception de votre produit.<\/p><p>Prenez note que les produits suivants ne peuvent \u00eatre retourn\u00e9s<\/p><ul><li>Carte cadeau HumanWare<\/li><li>Logiciel fait par t\u00e9l\u00e9chargement \u00e9lectronique<\/li><li>Mise \u00e0 niveau de produits logiciels<\/li><li>Produits de distribution (non HumanWare)<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb25ca1 elementor-widget elementor-widget-heading\" data-id=\"eb25ca1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Comment retourner un produit\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7de81cf elementor-widget elementor-widget-text-editor\" data-id=\"7de81cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pour retourner un produit HumanWare, vous devez t\u00e9l\u00e9phoner au D\u00e9partement du Service \u00e0 la Client\u00e8le et parler \u00e0 un de nos repr\u00e9sentant pour qu\u2019il puisse vous remettre un num\u00e9ro d\u2019autorisation (RMA), ainsi que la fa\u00e7on de proc\u00e9der pour nous retourner la marchandise.<\/p><p>Assurez-vous de bien indiquer le #RMA qu\u2019on vous a remis sur la bo\u00eete que vous nous retournerez. UPS ira ramasser le colis \u00e0 la date que vous nous aurez indiqu\u00e9e. Le retour de la marchandise doit se faire dans l\u2019emballage original.<\/p><p>Une fois la r\u00e9ception de la marchandise \u00e0 nos bureaux, un cr\u00e9dit sera effectu\u00e9, excluant tous les frais de livraison. Notez que le cr\u00e9dit sera effectu\u00e9 selon la m\u00e9thode de paiement originale. *<\/p><p>Nos repr\u00e9sentants du Service \u00e0 la Client\u00e8le sont disponibles du Lundi au Vendredi de 8h30 hrs \u00e0 16h30 hrs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc65e31 elementor-widget elementor-widget-heading\" data-id=\"bc65e31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Probl\u00e8me technique avec votre nouveau produit\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c763d14 elementor-widget elementor-widget-text-editor\" data-id=\"c763d14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si vous avez des probl\u00e8mes avec votre nouveau produit, svp visitez notre site web \u00e0\u00a0<a href=\"https:\/\/www.humanware.com\/fr-canada\/\">www.humanware.com<\/a>\u00a0ou contactez notre Support Technique au 1-800-722-3393 avant d\u2019effectuer un retour de marchandise.<\/p><p><a title=\"Remboursement\" name=\"refunds\"><\/a><a title=\"policytwo\" name=\"policytwo\"><\/a>* Des frais suppl\u00e9mentaires peuvent \u00eatre appliqu\u00e9s si le produit n\u2019est pas re\u00e7u en bonne condition.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Politique de retour 30 jours Si pour une raison quelconque vous n&rsquo;\u00eates pas satisfait d&rsquo;un produit, vous pouvez demander de le retourner par le biais de notre Service \u00e0 la Client\u00e8le au num\u00e9ro 1-800-722-3393, et ce dans un d\u00e9lai de 30 jours de la date de r\u00e9ception de votre produit. Prenez note que les produits [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":660,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2811","page","type-page","status-publish","hentry"],"acf":{"header_image":[1451],"header_image_links":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de retour - HumanWare<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.humanware.com\/fr\/home\/return_policy\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de retour - HumanWare\" \/>\n<meta property=\"og:description\" content=\"Politique de retour 30 jours Si pour une raison quelconque vous n&rsquo;\u00eates pas satisfait d&rsquo;un produit, vous pouvez demander de le retourner par le biais de notre Service \u00e0 la Client\u00e8le au num\u00e9ro 1-800-722-3393, et ce dans un d\u00e9lai de 30 jours de la date de r\u00e9ception de votre produit. 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