Positions available

CAREER OPPORTUNITIES

JOB TITLE

TECHNICAL ADVISOR

WORKPLACE

Remote position

THE CHALLENGE

The Technical Advisor receives phone calls and e-mails from HumanWare customers in America. He/she analyzes technical problems encountered by our products’ users and suggests solutions adapted to their needs. The Technical Advisor gathers data on the customer, on the equipment used, and on the problems encountered, and updates the customer’s file in the CRM system and in other databases. He/she also delivers information to other departments such as the Marketing, R&D, and Sales. He/she plays a key role in promoting HumanWare’s image to its customers. Consequently, providing quality service and respecting deadlines is essential for this position.

REQUIREMENTS

  • Expertise in using HumanWare Braille products as a user
  • Degree in Computer Sciences or equivalent is an asset
  • Excellent oral and written communication skills in English
  • Proficiency with Outlook
  • Knowledge of CRM systems, an asset
  • Customer service oriented
  • Excellent problem-solving skills
  • Punctual and willing to work on different shifts

Apply Now!

Add your name to our list of talented prospects! We encourage you to send us your resume at any time, even if there is no position available in your field of expertise presently.

Our recruitment specialist will analyze your profile and will contact you if a position matching you experience and skills becomes available.

To send your resume, click here !

Any information you send to HumanWare will be kept strictly confidential.