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By submitting personal data manually or in electronic form to Technologies HumanWare Inc. and/or by using our website you give your consent that all personal data that you submit may be processed by us in the manner and for the purposes described below.
WE DO NOT STORE CREDIT CARD DETAILS NOR DO WE SHARE CUSTOMER DETAILS WITH ANY 3RD PARTIES.
You may choose to receive material from us. If you request such material, we ask you for contact information like your name, postal address and e-mail address. The information you give us either manually or electronically is stored in our databases. The information will be used exclusively for the purposes for which it was collected.
Under no circumstances do we share your personal data with or sell and distribute it to unrelated third parties, including mailing agencies or the like.
However, we may transfer personal data to third parties handling sales, support, mailings, publicity or competitions on our behalf. Where required, before disclosing personal data to a third party, we will require the third party in writing to take adequate precautions to protect such data.
In addition to the information collected as described above, we use technology to collect anonymous information about the use of our website. For example, we use technology to track which pages on our website our visitors view. We also use technology to determine which web browsers our visitors use. This technology does not identify you personally – it simply enables us to compile statistics on our visitors and their use of our websites. We use this anonymous data to improve the contents and functionality of our website to better understand our customers and visitors and to improve the services we offer.
This website may contain hyperlinks to websites that are not operated by us. These hyperlinks are provided for your reference and convenience only and do not imply any endorsement of the activities of these third-party websites or any association with their operators. We do not support the external operator, its website or the products and/or services offered and sold by the operator in question. We do not control these websites and are not responsible for their data and privacy practices.
Access to the information provided is limited to employees who have a legitimate business need for such information.
We strive to maintain the reliability, accuracy, completeness and currency of personal data in our databases and to protect the security of our databases.
We keep your personal data only for as long as reasonably necessary for the purposes for which it was collected or to comply with any applicable legal or ethical reporting or document retention obligations imposed on us.
If you wish to know what personal data we currently hold about you, please contact our privacy officer by e-mail at: web-privacy@humanware.com
You can also ask us to correct, amend or delete any personal data we hold about you.
If you have any comments about our privacy policy, practice for this website or the like, please feel free to contact us.
We care about your privacy. Just as you rely on us for your assistive technology needs, you can rely on us to protect your personal information. This policy is intended to help you understand what information we collect about you, why we collect it, rights you may have and how to exercise those rights.
| What we collect? | Personal information including your name, contact details, payment information, product registration details, accessibility requirements, and any additional details necessary for providing our assistive technology products and services. |
| Why we collect? | So that we can understand your needs better and provide you with the most appropriate assistive technology products for people who are blind or have low vision, along with technical support, product training, warranty services, and software updates. |
| How we collect? | Directly from you through product purchases, product registrations, support requests, website interactions, and enquiries, as well as from third parties such as authorised distributors, NDIS providers, and vision support organisations. |
| Where we disclose? | We may share your personal information with entities outside Australia, including Canada (where our parent company Technologies HumanWare Inc. is headquartered) and the United States. We take reasonable measures to ensure these overseas recipients comply with privacy obligations concerning your information. |
| Who else we disclose to? | Third parties, including authorised distributors, service providers, and support partners, may assist us in processing your requests, managing our website, delivering products, and providing technical support services to you. |
| Your Rights | If you have any questions about this Privacy Policy, any concerns or a complaint relating to your personal information, wish to access or correct your personal information, you can contact us at web-privacy@humanware.com. |
When you share your personal information during your interactions on our website, through product registrations, support requests, or through any of our products or services, you agree that such information will be handled as described in this policy.
To learn more, review the policy below.
HumanWare and its related bodies corporate knows that you care how information about you is used and recognises the importance of protecting the privacy and the rights of individuals in relation to their personal information. This Privacy Policy explains how we collect and manage your personal information. In this Privacy Policy, “HumanWare”, “we”, “our”, “us” refers to HumanWare Australia Pty Ltd (ACN 078 538 959), its parent company Technologies HumanWare Inc. (headquartered in Canada), their related bodies corporate, and the ultimate holding company EssilorLuxottica, including related entities. HumanWare is a leading designer, manufacturer and distributor of assistive technology products for people who are blind or have low vision.
The term ‘personal information’ has the meaning given to it in the applicable privacy laws, for Australia Privacy Act 1988 (Cth). In general terms, personal information is any information that can be used to personally identify you. This may include your name, address, telephone number, email address, profession or occupation. If any of the information we collect from you identifies you, or is reasonably capable of identifying you, then it will be considered personal information.
We understand that some of the personal information we gather may be sensitive information, such as information about your disability or health condition that is relevant to your use of our assistive technology products. Collection of this information, where necessary, is for the provision of appropriate products, services, and support. Rest assured, your sensitive information will be used and disclosed when necessary for the purpose it was collected or for a closely related secondary purpose, unless you give us permission for other uses or as required by law.
When you use our website, we may use aggregated, anonymous analytic tracking via a third party to gather information about the way the website is used.
In some cases we may also collect your personal information through the use of cookies. When you access our website by typing the address in your browser or by clicking on our advertisement on a third party website, we or a third party on our behalf may send a “cookie” (which is a small summary file containing a unique ID number) to your computer. This enables us to recognise your computer and greet you each time you visit our website without bothering you with a request to register or to log in. It also enables us to keep track of products or services you view so that, if you consent, we can send you news about those products or services. We also use cookies to measure traffic patterns, to determine which areas of our website have been visited and to measure transaction patterns in the aggregate. We use this to research our users’ habits so that we can improve our online products and services. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.
We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track users’ movements, and gather broad demographic information.
We also work with other companies who use tracking technologies, including web beacons, to serve ads on our behalf across the internet. These companies may collect non-personally identifiable information about your visit to our website about your interaction with our communications, including advertising and e-mails. If you object to web beacons, we recommend that you follow the instructions for deleting existing cookies and disabling future cookies.
Whenever possible, we offer you the choice to remain anonymous or use a pseudonym. However, there may be instances where this isn’t possible, particularly when it’s impractical or legally necessary to confirm your identity, such as when processing purchases, registering products, providing technical support, or processing NDIS-funded equipment requests.
We collect personal information about you so that we can understand your needs better, provide you with the most appropriate assistive technology products and services for people who are blind or have low vision, improve our products and services, and to provide you with a high quality of customer service and technical support.
We also collect, hold, use and disclose your personal information for the following primary purposes:
We may also collect personal information about third parties from you, such as personal information about your family members, carers, or support workers, so that we can provide products and services to you or those third parties. If you provide personal information about a third party individual to us, you must ensure that the third party individual is aware of this Privacy Policy, understands it and agrees to accept it. If you provide personal information about a third party individual and that individual does not have the capacity to understand and agree to these terms (for example, a minor), we require a parent or guardian to acknowledge and agree to this paragraph.
Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.
We may also disclose information with related bodies corporate or third-party organisations in a de-identified and aggregated form to conduct analyses regarding the usage of our products and services, or to enable us to display marketing to you via platforms such as Facebook or Google and allow us to monitor the effectiveness of those advertisements.
We may combine or share any information that we collect from you with information collected by any of our related bodies corporate.
We also may share non-personal information, such as the number of users who visited our website during a specific time period or who purchased a specific product through the website, with our marketing partners, advertisers and others from time to time. This information generally is shared in an aggregated form.
As with any business, it is possible that as our business develops, we might go through a business transition, such as a merger, acquisition by another company, sale of all or a portion of our assets or buying online stores or other assets. In such transactions, information about customers will likely be transferred. You will be notified via a prominent notice on our site for 30 days of any such change in ownership or control of your personal information. To the extent permitted by law, you will be deemed to have consented to the transfer of your personal information to any such successor entity unless you notify us via email to the contrary within the 30-day period.
We are not responsible for the privacy policies of any third party. Third parties are responsible for informing you about their own privacy practices.
If you consent, we may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, advertisements on certain websites and social media, SMS and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (see the details below), by using opt-out facilities provided in the marketing communications, by changing your online privacy settings, or by adjusting your social media account settings.
We may also disclose your personal information to our related bodies corporate, our other business partners and our service providers to give you information and offers about products and services offered by us or these companies.
Please note that by opting out of receiving marketing communications, you may still receive communications from us regarding important product updates, safety notices, software updates, warranty information, and other transactional communications in relation to the products and services you have purchased from us.
We require accurate personal information about you to ensure you receive the best possible service from us. You may request access to any personal information we hold about you at any time by contacting us (see the details below). Where we hold information that you are entitled to access, we will try to provide you with a suitable means of accessing it (for example, by mailing or emailing it to you). We may charge you a reasonable fee to cover our administrative and other reasonable costs in providing the information to you. We will not charge you for simply making the request and will not charge for making any corrections to your personal information.
There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
We take reasonable steps to ensure that your personal information is up-to-date whenever we collect it or use it. This may include, for example, using data obtained from third parties to verify the accuracy of your personal information.
If you find that current personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us immediately and we will take reasonable steps to correct it.
We take reasonable steps to ensure we protect any personal information that we hold from misuse, loss and unauthorised access, modification and disclosure.
Your personal information may be stored in hard copy documents and electronically.
We maintain physical and electronic security over our paper and electronic data storage. We also maintain computer and network security. For example, we use firewalls (security measures for the Internet) and other systems such as user identifiers and passwords to control access to computer systems.
We keep your personal data only for as long as reasonably necessary for the purposes for which it was collected or to comply with any applicable legal or ethical reporting or document retention obligations imposed on us.
If the personal information we collect is no longer needed for any purposes and we are not required by law to retain it, we take reasonable steps to destroy or permanently de-identify it.
In the unlikely event that your personal information is at risk of serious harm caused by a data breach, we will promptly investigate the breach and as soon as practicable after becoming aware that a notifiable privacy breach has occurred notify you, and the Office of the Australian Information Commissioner.
HumanWare Australia Pty Ltd’s parent company, Technologies HumanWare Inc., is headquartered in Canada. We may disclose your personal information to our related bodies corporate and third party suppliers and service providers, located overseas for some of the purposes listed above. We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information. Disclosure to our related bodies corporate overseas will be governed by an intra-group data transfer agreement.
We may disclose personal information to recipients in Canada and the United States, including Technologies HumanWare Inc. and trusted third-party providers, for purposes such as processing, storage, backup, technical support, product development, or delivering certain products and services.
Whenever we share personal information outside Australia, we take reasonable steps to ensure that it is handled securely and in compliance with the Australian Privacy Principles, including implementing appropriate safeguards to protect your data.
If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it.
We request that complaints about breaches of privacy be made in writing, so we can be sure about the details of the complaint. We will attempt to confirm as appropriate and necessary with you your understanding of the conduct relevant to the complaint and what you expect as an outcome. We will investigate your complaint and will advise you of the outcome of our investigations in writing.
If you are not satisfied with our response or wish to make a direct complaint to the regulator, you may contact the Office of the Australian Information Commissioner.
Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.
If you have any questions about this Privacy Policy, any concerns or a complaint relating to your personal information, please use the Contact Us link on our website or contact us using the details set out below.
Please contact us at:
HumanWare Australia Pty Ltd
Post: Attn: Privacy Officer, 18A Emporium Avenue Kemps Creek, NSW 2178, Australia
Email: web-privacy@humanware.com
We reserve the right to make changes to this Privacy Policy, and other related policies posted from time to time. Please review our website periodically to see any updates to the information provided here.
This Privacy Policy was last updated in April 2026.