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Image of a technician working with a microscope on the left, a customer support representative smiling while on a headset in the center, and hands assembling electronic components on the right. The image represents various aspects of technical support and product servicing.

Welcome to our product support section

Choose a product for detailed support, including FAQs, updates, manuals, tutorials, and more.

Browse by product category

Image of BrailleNote Touch Plus 32 product

BrailleNote Touch Plus

Image of Brailliant BI 20X product

Brailliant BI 20X

Image of Brailliant BI 40X product

Brailliant BI 40X

Image of Mantis Q40 product

Mantis Q40

Image of a tactile graphic depicting a car shown on the Monarch’s 10-line by 32-cell refreshable braille display.

Monarch

Image of The Connect 12 smart portable magnifier viewing an online document of a math graph next to a textbook.

Connect 12

Image of the exploré 12 on its reading stand enlarging a blueberry muffin recipe.

explorē 12

Image of Exploré 5 magnifier used to read a medication label.

explorē 5

Image of exploré 8 on its built-in stand showing the white text on a blue background color contrast option to read a newspaper.

explorē 8

Image of prodigi software

Prodigi Software

Image of the Reveal 16 magnifying a Kakuro number puzzle in a magazine.

Reveal 16

Image of a Reveal 16i magnifying a road map.

Reveal 16i

Image of side view of Odyssey with rounded handle for easy transport.

Odyssey

Victor Reader Stratus 2 - Audio player

Victor Reader Stratus 2

Image of the Victor Reader Stratus12 M Daisy MP3 player device.

Victor Reader Stratus12 M

Image of victor Reader Stratus4 M Daisy MP3 player.

Victor Reader Stratus4 M

Image of front view of the Victor Reader Stream tactile interface.

Victor Reader Stream 3

Image of the Victor Reader trek

Victor Reader Trek

Image of front view of a StellarTrek.

StellarTrek

Front view of the Romeo 60 braille embosser.

Enabling Technologies Embossers

Image of Mountbatten

Mountbatten

Acapela samples

HumanWare Companion

Image of prodigi software

Prodigi Software

Image of tactileView drawing software.

TactileView

Products announcements and webinars

Victor Reader Stratus 2: a DAISY player designed to improve access to digital reading

29 April 2026
News, Product announcements

What’s New in Prodigi for Windows v1.6

23 April 2026
News, Product announcements

Stream 3 version 1.6: More control!

11 February 2026
News, Product announcements